Privacy Policy for The Penthouse Beauty Studio

Last Updated: July 2026

At The Penthouse Beauty Studio, we value your trust and are fully committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data in compliance with the Protection of Personal Information Act (POPIA) of South Africa.

1. Information We Collect

We collect personal information that you voluntarily provide to us when booking an appointment, purchasing from our wig line, or interacting with us via WhatsApp and our website. This includes:

• Contact Data: Full name, phone number, email address, and physical delivery address.

• Booking Data: Appointment history, preferred services, and technician preferences captured via our booking platforms (e.g., Fresha).

• Payment Information: Transaction statuses processed through secure third-party payment gateways (we do not store raw credit card details on our servers).

2. How We Use Your Information

We process your personal information strictly to deliver a premium studio experience, including:

• Managing and confirming your salon appointments.

• Processing and delivering orders from our wig, hair care, and beauty lines.

• Sending appointment reminders, updates, and occasional promotional offers (which you can opt out of at any time).

3. Data Protection & Sharing

Your information is stored securely. We do not sell or rent your personal data to third parties. We only share necessary data with trusted service providers who help run our business, such as:

• Booking and scheduling platforms (Fresha).

• Couriers and shipping fulfillment partners for delivery services.

• Secure payment gateways.

4. Cookies & Tracking Technology

Our website may use cookies and similar tracking technologies to improve your browsing experience. These help us understand things like browser type, general usage patterns, and the number of visitors to our site.

Cookies do not collect personal information on their own; however, if you’ve previously provided us with personal details, cookies may be linked to that information to personalise your experience. We do not sell this data, any aggregate, non-identifying data may only be shared with trusted service providers who help us run and improve the site.

You can control or disable cookies through your browser settings at any time, though some features of the site may not function as intended if you do.